When on August 3rd, I announced, “Our Celebration of Life Together Continues”, in my thank you message to all our thoughtful friends who had acknowledged our anniversary celebration, I had no preconceived notion of what form the celebration would take. I just knew that my husband and I were committed to celebrating our union on an ongoing basis – come hell or high water. Before I go any further, I want to thank everyone who has since extended sentiments and love to us. We thank you, for placing a smile on our faces as your contribution to our ongoing celebration.
When a delivery from 1-800FLOWERS.com was made a few days later, we were alerted to the reality that we might have to make room for other unexpected contributors to this celebration. As if this mystery package was not enough of a spirit booster, it was the elation that ensued when we set eyes upon the contents that stepped up the experience to the level of a rather successful attempt to minister to us.
This was not just a move to send us flowers to help us celebrate our 14th wedding anniversary. Sarah of Capital One Bank, who according to the accompanying note, I must have connected with recently, had chosen to mark our anniversary with a bouquet of our most favorite flower – purple dendrobium orchid that is symbolic of royalty, admiration, and respect.
As Sarah addressed my banking needs over the phone, it was obvious that she did so with a passion to serve her Capital One clients, and that she had paid attention to my every word and made a decision to reach out to me and my husband in this surprising and exciting way. In case you are wondering, ‘No,’ I did not discuss my love for orchids with her….and ‘Yes’, my husband and I happen to be a couple that does NOT believe in coincidences!
As we extend our gratitude to Sarah (of Capital One Bank), We want to acknowledge the spirit of humanity that Capital One Bank promotes in its workplace. For our suspicion is that in the absence of a culture that significantly touches the lives of their clients, Sarah might have experienced a roadblock when she planned to embrace us in such a sweet way.
As a couple who strives to awaken the spirit of humanity in all areas of our life, we fully appreciate this and say a big Thank You to Sarah and Capital One Bank for touching our lives in this special way.
As can be seen from the pictures below, this special connection which gave us the opportunity to quickly get into gear for an impromptu photo shoot – with selfies and all – was properly savored. A moment we know was initiated by love, compassion and appreciation for humankind that will surely outlast the flowers even as they receive the tender and loving care that they deserve from a place of prominence in our showroom!
I told someone about himself the other day, and my husband who was standing right beside me was in agreement with what I had done. I told a salesperson about himself when I said to him, ” You are such a pleasant person; keep on smiling.” His modest, if not bashful response was, “That’s all I can do.” Yes, I have gotten into the habit of “telling people about themselves” and I am really enjoying it. What I wanted that man to know was, that his personable demeanor had a calming effect on random strangers, including me! He needed to be acknowledged for sharing that God-given gift of his with people he encountered while on the job. I wondered whether he had ever been presented with the opportunity to celebrate his exemplary interpersonal skills which made him so perfect for the job. For the record, I knew nothing about this man besides the fact that he worked at the store I was visiting.
As much as I know this subject goes way beyond monetary compensation, I must admit that I walked away hoping that salesperson was being adequately compensated for a job he was so perfect for. Of great importance to me was the hope that my acknowledgement of the way he handled himself served as fuel for him to continue to use his ‘gift’ in such a positive and effortless way to touch lives. I somehow had no doubt he would connect the proverbial dots after having fully recovered from my unorthodox response to what he must have thought came to him quite naturally.
All too often, we are placed in the unfortunate position of responding to unruly service providers and/or their staff as we resort to lodging complaints, taking legal actions in extreme cases, or boycotting businesses. My thinking is that as consumers, we have the ability to create a “new culture” that calls for diligently rewarding good and pleasant behavior of the deserving, at every opportunity we get. + A kind word, a smile, a nod or even a note to management will work wonders! I can just see the scale tipping all the way to the other side as potentially unpleasant workers feel motivated by those who receive an abundance of positive reinforcement for ” good behavior” from customers. This fail-proof motivational tool will not only serve as a high self-esteem booster, for service providers, it will ultimately create a wonderful atmosphere we will have all subscribed to — a great feeling for all concerned! When was the last time you told a salesperson or even a waiter “about themselves”? Give it a try, you might just like it!
” Communicate unto the other person that which you would want him (her) to communicate unto you if your positions were reversed.” – Aaron Goldman –
Madona Cole-Lacy M.A. Ed.
Founder: Your Creative Empowerment, Inc. http://www.yourtime4liny.org
Program Director: My Time Has Come www.mytimehascome.org http:www.twitter.com/MyTimeHasCome1
Creative Director: Madona Cole Originals. www.madonacoleoriginals.com https://twitter.com/MColeOriginals
As we continue to deal with the effects of Sandy’s visit to our area, we must pause for a moment to extend our thoughts and prayers to those affected by the loss of their loved ones. We also hope that the inconvenience caused to those who have been displaced from
their homes, those who have lost irreplaceable items, and those who are without power, will soon be a thing of the past as the local and federal agencies come together to address and render assistance to them.
We must not forget the women, men who have placed their lives on the line as first responders, and the kind and giving volunteers (some youthful) who are always on hand to answer the call. The media have also played a crucial role in working with the local government and first responders. A big ‘Thank You’ is in order for those in the ‘helping business’ as well as those for whom it is second nature to rise to the occasion and operate in the capacity of their brothers’ and sisters’ keepers. It is our hope that, with heightened awareness of the inherent implications, the necessity for rescuers to further endanger their lives as they go in search for people who choose to disregard the call to evacuate their property, will in time be non-existent.
I share these thoughts with you as a part of the reflective process which my experience of hurricane Sandy initiated in me. I have walked away with a closer relationship with adaptability, resourcefulness, selflessness, resiliency, gratitude and more, as a result of my interaction with people from far and wide.
Natural disasters have occurred from time immemorial, and yet it appears as though we have by default viewed these happenings in a segmented and fragmented manner. As human beings, we are blessed with the capability of compassionately and lovingly responding to others (be they strangers, neighbors or associates) in times of crises. This is a wonderful spirit I know I must carry with me at all times, and firmly embrace as that common thread which speaks to a familiarity and togetherness with others that is so special! So special, that I am wondering how one could go about reproducing and maintaining this ‘rush’ at all times – even in the absence of crisis or disaster. How can we keep this fire burning? I would love to hear your unique ideas on how we can maintain a semblance of togetherness, gratitude, compassion, give and take, with everyone we encounter. I am not calling for a ‘blind acceptance’ or the ‘rubber-stamping’ of values that are obviously at odds with and detrimental to our own beliefs. I am talking about connecting with and showing a basic regard for humanity – the appreciation and understanding of the fact that we are all caring, compassionate and capable beings who despite divergent views and experiences, can position ourselves to make a bigger difference in this world with a slight attitude adjustment. I will summarize my desire with this quote , ”All I ever wanted was to reach out and touch another human being not just with my hands but with my heart”– Tahereh Mafi, Shatter Me.